You all know how much I adore my mixer named Rebel right? You also know that her head fell off a while ago and my husband put it back on but then it would not lock into place. What you don’t know yet is that I had been told by Sears to take it to their repair shop when I called them for help. I wanted to call the repair shop and confirm but was told by customer service that the repair shop does not have a telephone number. Yes, that is what they told me.
My husband took a day off (he is a prince) to drive me and Rebel to the repair center to finally get it properly fixed. It was a typical horrible day for being on the highway. For those who do not know, right after moving to Nova Scotia I was in a head-on collision and have been terrified of the roads here ever since. The fog kept getting worse, we barely saw our exit on the highway. By the time we got to the repair shop I was a mess.
We walked in and once someone realized we were there with our mixer they immediately said, “Oh we don’t repair small things like that!”
I saw red. I thought I was going to pass out. This is the fourth time Sears has screwed me over. I gave myself some time to write this post with a more-even head. My husband actually asked me to do so because if I had written this right afterwards… my brain may have exploded.
Thankfully the woman at Sears did tell us about Cohoon’s Appliance Service on Ilsley Avenue in Dartmouth which is good because they do not have their own web site. I had called around to other mechanics and apparently, this was the place to go for help.
I was relieved to find out that they were open on Saturdays. I called ahead to make sure they actually fixed mixers. He said yes. I was so relieved! We arrived and it appeared as though they have every part for a kitchen you could possibly need. A good sign!
See how Rebel’s head tilts forward? That was the problem. Even though Reg managed to get the head back on the angle prevented the locking mechanism from sliding from unlocked to locked. Also, the attachments were scraping the bottom of the bowl.
I gather it was the owner of the place who came to the front of the store to help us. He said that all we had to do was unscrew the screw on the neck of the mixer a little to get the alignment back which would fix the locking mechanism. The tighter the screw is screwed into the machine, the more the head tilts forward.
That was it! We were done! He gave us that free advice and we were off back home to see is if it would work. Reg did as he was instructed and sure enough, the locking mechanism now works! He said he would never have figured that on his own because the logic is so counter intuitive.
Now there seemed to be a weird noise coming from the mixer when I made meringues the other day but maybe I am just hearing things? (Knock on wood.) I really hope this mixer drama is done and am sure Reg feels the same way.
Never EVER let the neck bolt of your tilting head mixer fall out OK? Just don’t.
And Sears, you suck! … I had to say it. I’m still mad.
P.S. The guy at Cohoon’s also told us that there was no way to fix my breadmaker, sniff… At least I know now to let her go…