Remember my seriously negative experience with Barilla’s Pronto One Pan No Boil No Drain Pasta? I have made two great discoveries.
One: if you BOIL it for 10 minutes it comes out perfectly, just as I suspected. Which is good because I did not want to compost all that pasta.
Two: the company kind of rocks because they sent a letter of apology for my experience with their Pronto pasta and also included FOUR boxes of their regular pasta which I am so looking forward to enjoying.
I forgive you Barilla! You handled my review like a champ.
Debra She Who Seeks says
Now THAT’S good customer service!
Suzie the Foodie says
I totally agree Debra! I was so surprised and impressed.
Karla Sceviour says
Glad to hear they sent you the “proper ” product 🙂
The Happy Whisk says
Good on them. That’s the way to handle it and also, maybe make a better product.