You all know how much I adore my mixer named Rebel right? You also know that her head fell off a while ago and my husband put it back on but then it would not lock into place. What you don’t know yet is that I had been told by Sears to take it to their repair shop when I called them for help. I wanted to call the repair shop and confirm but was told by customer service that the repair shop does not have a telephone number. Yes, that is what they told me.
My husband took a day off (he is a prince) to drive me and Rebel to the repair center to finally get it properly fixed. It was a typical horrible day for being on the highway. For those who do not know, right after moving to Nova Scotia I was in a head-on collision and have been terrified of the roads here ever since. The fog kept getting worse, we barely saw our exit on the highway. By the time we got to the repair shop I was a mess.
We walked in and once someone realized we were there with our mixer they immediately said, “Oh we don’t repair small things like that!”
I saw red. I thought I was going to pass out. This is the fourth time Sears has screwed me over. I gave myself some time to write this post with a more-even head. My husband actually asked me to do so because if I had written this right afterwards… my brain may have exploded.
Thankfully the woman at Sears did tell us about Cohoon’s Appliance Service on Ilsley Avenue in Dartmouth which is good because they do not have their own web site. I had called around to other mechanics and apparently, this was the place to go for help.
I was relieved to find out that they were open on Saturdays. I called ahead to make sure they actually fixed mixers. He said yes. I was so relieved! We arrived and it appeared as though they have every part for a kitchen you could possibly need. A good sign!
See how Rebel’s head tilts forward? That was the problem. Even though Reg managed to get the head back on the angle prevented the locking mechanism from sliding from unlocked to locked. Also, the attachments were scraping the bottom of the bowl.
I gather it was the owner of the place who came to the front of the store to help us. He said that all we had to do was unscrew the screw on the neck of the mixer a little to get the alignment back which would fix the locking mechanism. The tighter the screw is screwed into the machine, the more the head tilts forward.
That was it! We were done! He gave us that free advice and we were off back home to see is if it would work. Reg did as he was instructed and sure enough, the locking mechanism now works! He said he would never have figured that on his own because the logic is so counter intuitive.
Now there seemed to be a weird noise coming from the mixer when I made meringues the other day but maybe I am just hearing things? (Knock on wood.) I really hope this mixer drama is done and am sure Reg feels the same way.
Never EVER let the neck bolt of your tilting head mixer fall out OK? Just don’t.
And Sears, you suck! … I had to say it. I’m still mad.
P.S. The guy at Cohoon’s also told us that there was no way to fix my breadmaker, sniff… At least I know now to let her go…
My mom has also had rotten luck from Sears appliances as well. When we were kids she had to replace our fridge shortly after we moved. She went down, picked one out, gave them her new address for her Sears account and ordered one. I think they messed up the delivery date first. When the fridge did arrive, they didn’t even have an invoice for her and said she would be billed.
After about a month, she still didn’t have the bill so she went to Sears to pay. The person there checked her account and said that nothing was coming up. She said that couldn’t be right because she had just bought a fridge and wanted to pay the bill now. She was sent away saying that they couldn’t accept a payment because nothing was on the account.
Later, she starts getting calls from the Sears account saying that she’s way overdue on her bill. And she gives them a piece of her mind because she had tried to pay. But apparently they had sent all the bills to the OLD address and I guess they had messed up and gave her a new account, but charged the fridge to the old account. So, they switched it over and she went down to pay. But, I guess the joke ended up being on them because when she went down to pay, the price that had been transferred to her account was much lower than the fridge had actually cost. But she wisely kept her mouth shut and just paid the bill in the full. Then asked them to close all her accounts. 🙂
What a relief, so happy to hear that Rebel’s fix was minor and she’s ready to whirl and twirl once again.
As for Sears, yes they SUCK big time, you’re not alone in your frustrations. When we were purchasing an appliance package just over a year ago, their sales staff was so lame and uniformed that I walked away completely frustrated. I had to show the salesman how to navigate their own website in the store. Utterly clueless! So they ended up losing a $3000.00 sale and you can bet I’ve never been back since.
It’s fantastic when you do find the smaller businessman who is willing to help, who knows their stuff, and is well stocked. We need more like them. Hurray for Cohoon’s, they are the superhero of this story!!!!!
Debra She Who Seeks says
I shake my fist at Sears for you! And I give a big kiss to Cohoon’s for you! Glad Rebel is fixed now.
Suzie Ridler says
Oh Jenn! I would say that is unbelievable but after my experiences… well at least your mom ended up with a deal!
Ava, even their sales staff are bad? Man, there is no hope for that store! It’s such a shame because they used to be great. I wish I had more choice as to who I shop with but I have so few options here. Yes, I much prefer working with a smaller business who gives me fantastic service. So worth it.
Thanks Debra! I shake my fist with you!
Anna C says
Susie, I can’t blame you for seeing red given the trouble you went to get there. There is a lot to be said for local small stores, where service is high on there priority list instead of just their profit margin. So sad that we are losing so many small businesses to big block-stores.
Anyway, glad to see that Rebel is all better and ready for a good workout.